Just visited a restaurant at Blue Wave, Macapagal avenue at Pasay City to grab a quick dinner after our meeting and found a few points that I want to share that restaurants have to consider. Some of these details I have observed between the top and dying establishments within Manila.
a. A Streamlined Menu – A good restaurant ensures that their menu is easy to read with enough spaces in between per choice to see what each offering.
An example:
DO: Crispy Pata – P300
Sinigang – P 150
DON’T: Crispy pata – P300 Sinigang – P150
Having too much or a crowded menu shows your diner that you don’t have enough time to make consistently GREAT dishes and in reality, you really don’t. If you have 4 cooks, serving 20 Main course choices, 10 appetizers, 10 desserts, 10 soups, etc. with a changing cuisine. Who are we kidding? Even having 7 won’t manage it. Sure they can do it. But is it the freshest? The Best? Consistent?
Another bad that restaurateurs practice is spreading their cooks too thin by accommodating too many culinary genres. Such as Chinese dimsum in a coffee shop that serves American/Filipino food. Make up your mind on at MOST 2 cuisines and stick to it. I actually prefer just ONE. Be careful with cuisine fusions though. This not only solves the quality of food that you serve, but it also reduces the logistical and skill limitations you might be imposing on your chef. But still interested in serving Chinese food? Don’t do it in your American diner establishment. Make a separate restaurant. Trust me. Your chef and diners would love you for it.
ARGUMENT: What if diners tell you they want “this” in your establishment?
ANSWER: Think and assess. Does it match the food you currently serve with the cuisine you chose? If yes, assess if your chefs and your ingredients can be at par with excellence in serving the dish. If not, then choose an existing choice and remove and replace with the new one OR just scrap the suggestion. I don’t think diners will mind getting their superbly done steak compared to having a fish fillet that they suggested done poorly.
b. An Evolving Menu – Great restaurants stick to a theme with the food they serve, focused and consistent, but develops a menu that is always evolving. Don’t remove the best-selling Shrimp Cocktail, but if it’s not Mango season anymore – don’t serve the Mango Crepe. Master the seasons and ingredient cultivation. Know your ingredients. Focus on your theme. Evolve. Don’t stick your menu in a rut.
c. Tailor your Restaurant’s Identity – What is your restaurant being to your consumers? What is your waiters being that contributes to your restaurant’s identity? What are you being that contributes to the business? Normally I prefer chefs that tailor the decor and name of their restaurant with the theme of their cuisine. But you could also do it, vice versa, but be careful as decor themed-restaurants can become gimmicky, especially if you don’t serve good food.
If you are doing decor theme first before the food theme, make sure to incorporate the personality of your theme with the food by making it different and delectable. An example would be if you are a Halloween-themed coffee shop, why not have coffee shakes that actually bubble or orange? I haven’t had orange coffee before. Or a coffee blend with exotic spices? If a Halloween-themed restaurant serves regular beverage – heck, I’ll just go walk a bit longer to get a Frap.
d. Don’t play Chinese sing-along music in a coffee shop. – Enough said. Except if you’re a Chinese tea salon. But still no sing-along music.
e. Focus – If you are a coffee shop – serve the best damn coffee. If you are an American diner – serve the best damn pancakes. If you are a Filipino restaurant – serve the best damn Crispy Pata. Don’t serve beer (in buckets!) if you are a coffee shop, even if you are near bars. I see a Max’s or Starbucks nearby and they don’t serve beer in buckets! Why should you?
f. Consistency – Consistency is crucial in any restaurant. It is more crucial if your diner’s first experience was lovely in your establishment. Consumers loving that first experience or knows that when s/he orders Beef Sinigang, s/he would get the same sourness, same beef tenderness, etc. etc. Though they (diners) are willing to try new things, there is always a sense of comfort knowing that the dish you choose in your establishment would be the same – always.
g. Service – Great service a must. A service post in detail in the future. Remember, tailor your service to the identity the restaurant has.